At iSELF, we value your time and commitment. This policy ensures clarity and fairness for both clients and service providers regarding cancellations, refunds, and rescheduling.
1. Pre-Payment Requirement
- All
sessions must be paid in advance at the time of booking.
- A
confirmed booking is only valid after successful payment.
2. Cancellation & Refund Policy
- 24
hours before session: Full refund of the session fee.
- 12–24
hours before session: 50% refund of the session fee.
- Less
than 12 hours before session or no-show: No refund.
Refunds will be processed using the same method of payment
within Maximum 15 working days.
3. Rescheduling Policy
- Clients
may reschedule a session without penalty if done at least 12 hours
before the scheduled time.
- Rescheduling
requests made less than 12 hours before the session will be treated
as a late cancellation and may incur charges.
- Rescheduling
is subject to the availability of the professional.
4. Service Provider Unavailability
- If a
service provider is unavailable due to unforeseen circumstances, clients
will be offered the choice to:
- Reschedule
the session at a later date, OR
- Receive
a full refund of the session fee.
5. Special Circumstances
- In
cases of medical emergencies or unavoidable situations, refund and
rescheduling requests will be reviewed on a case-by-case basis.
- iSELF
reserves the right to make exceptions at its discretion.
6. Contact for Refunds & Rescheduling
To request a refund or reschedule a session, please contact
us:
Email: iselfbd@gmail.com
Phone: 01768896936