Last Updated: 21.8.2025

At iSELF, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our services.

1. Information We Collect

When you access our services (online or in-person), we may collect:

• Personal Information: Name, phone number, email address, gender, age, and other details you provide during registration or booking.
• Health Information: Information shared during counseling, therapy, psychiatric, nutrition, or medical consultations.
• Payment Information: Transaction details when making payments for sessions.
• Technical Information: IP address, browser type, device details, and cookies when using our online platforms.

2. How We Use Your Information

Your information is used only for the purpose of providing safe, effective, and ethical services:

• To schedule and confirm appointments.
• To deliver professional counseling, medical, or consultation services.
• To process payments and provide invoices.
• To send reminders, follow-ups, and relevant service communications.
• To improve service quality through anonymized data analysis and reporting.

3. Confidentiality & Data Sharing

• All client information is kept strictly confidential.
• We do not share your personal or health data with third parties without your consent.
• Exceptions: Information may be disclosed if required by law or if there is an imminent risk of self-harm, harm to others, or child protection concerns.
• Service providers’ personal details are also protected and only shared with their consent.

4. Data Storage & Security

• All records are securely stored using encrypted systems and protected files.
• Online session data is safeguarded through secure digital platforms.
• Only authorized iSELF staff and service providers have access to client information.

5. Your Rights

As a client, you have the right to:

• Access and review your personal information held by iSELF.
• Request corrections to inaccurate or outdated information.
• Withdraw consent for data use (except where required by law).
• Request deletion of your records, subject to professional and legal obligations.

6. Cookies & Online Data

• iSELF’s online platforms may use cookies to improve your browsing and booking experience.
• Cookies help us remember your preferences and improve website performance.
• You can disable cookies in your browser settings, but some features may not function properly.

7. Data Retention

• Personal and health data will be retained only as long as necessary to provide services and comply with professional/legal obligations.
• After the retention period, all data is securely deleted or anonymized.

8. Third-Party Services

• iSELF may use trusted third-party platforms (e.g., for payments or telehealth services). These providers are required to comply with strict data protection standards.
• iSELF is not responsible for privacy practices of external websites linked to our platform.

9. Updates to This Policy

• iSELF may update this Privacy Policy from time to time to reflect legal, technical, or service changes.
• Clients will be notified of significant updates through our official channels.

10. Contact Us

If you have any questions, requests, or concerns regarding your privacy:
Email: iselfbd@gmail.com
Phone: 01768896936